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Taking a screenshot

Follow the instructions below to take a picture of your screen. This will help us to understand your problem and respond with more speed. Once you have taken any relevant screen shots send them to us with any description necessary - again the more information you can provide us with the easier it will be for us to respond quickly and effectively to sort any problem out.

  1. Press the Print Screen key on your keyboard. It may be labeled [PrtScn].
  2. Open an image editing program (Microsoft Paint) or a text editor (Microsoft Word).
  3. Go to the Edit menu and choose Paste.
  4. Go to the File Menu and choose Save As.
  5. Navigate to the folder where you want to save the image.
  6. Type a file name for the image and save.

Hints:

Hold the Alt key down while pressing Print Screen to capture only the active window.

If saving from an image editing program save in JPEG format at maximum quality.

If you have windows Vista, you can capture screen shots much more easily using the snipping tool included with Vista.
 

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